Delivery terms

Delivery terms

Updated: 18.1.2026

1. Delivery area

We ship products all over the world. Delivery costs and times vary depending on the destination country.

2. Delivery times

Finnish:

  • 2-5 business days from order confirmation

Europe:

  • 5-10 business days from order confirmation

Other countries:

  • 7-21 business days from order confirmation

Delivery times are estimates and we are not responsible for any delays caused by the shipping company, customs, or other external factors.

3. Shipping costs

Finnish:

  • Post/Travel delivery: โ‚ฌ5.90
  • Free shipping on orders over โ‚ฌ50

Europe:

  • Shipping costs are calculated when ordering based on destination country and weight.
  • The customer is responsible for any customs and tax costs in countries outside the EU.

Other countries:

  • Shipping costs are calculated when ordering based on destination country and weight.
  • The customer is responsible for all customs and tax costs.

4. Delivery methods

Finnish:

  • Post office (pick-up point or home delivery)
  • Matkahuolto (pick-up point)

International deliveries:

  • International postal package with tracking code

5. Order tracking

You will receive an order confirmation by email immediately after placing your order. Once your order has been shipped, you will receive a tracking code that you can use to track your shipment on the shipping company's website.

6. Reception and inspection

Always check the package upon receipt. If the package is damaged in transit, file a complaint immediately with the shipping company and contact our customer service.

7. Delay in delivery

If your order is significantly delayed from the stated delivery time, we will contact you. You can also inquire about the status of your order yourself from our customer service at info@rmgear.fi.

8. Undelivered shipments

If the shipment is not picked up from the pickup point within the specified time, it will be returned to us. In this case, we will charge shipping costs for the reshipment.

9. Incorrect shipping addresses

The customer is responsible for the correctness of the address they provide. If the package is returned due to an incorrect address, we will charge the shipping costs for re-sending.

10. Customs and taxes

The customer is responsible for all customs and tax costs incurred when shipping an order outside the EU. Customs and tax costs vary depending on the legislation of the destination country.

11. Contact information

For questions regarding deliveries, you can contact:
Email: info@rmgear.fi
Online store: rmgear.fi

12. Changes to delivery terms

We reserve the right to change our delivery terms and conditions. Changes will become effective when they are published on our website.