Privacy Policy

Privacy Policy

Updated: 18.1.2026

1. Data Controller

RM Gear
Email: info@rmgear.fi
Online store: rmgear.fi

2. Register name

RM Gear customer register and online store register

3. Purpose of processing personal data

Personal data is processed for the following purposes:

  • Order processing and delivery
  • Customer service and responding to contacts
  • Payment transaction processing
  • Marketing and newsletters (based on consent)
  • Online store development and analytics
  • Fulfilling legal obligations

4. Data content of the register

The information stored in the register may include:

  • Name
  • Contact information (email address, phone number, address)
  • Order and purchase information
  • Payment information (no credit card information is stored)
  • Customer service messages
  • Online store usage data (IP address, cookies, browsing history)
  • Marketing consents

5. Regular sources of information

The information is obtained from the customer themselves through online store forms, orders, contacts and newsletter subscriptions.

6. Regular disclosure of information

Information may be disclosed as follows:

  • To delivery and logistics partners to deliver orders
  • For payment service providers to process payment transactions
  • For a Shopify platform service provider to maintain an online store
  • For marketing and analytics tools (e.g. Google Analytics, Klaviyo)
  • To authorities to fulfill legal obligations

Data will not be transferred outside the EU/EEA without appropriate safeguards.

7. Transfer of data outside the EU or EEA

We use the Shopify platform, which may transfer data outside the EU/EEA. Data transfers are carried out in accordance with standard contractual clauses approved by the EU Commission.

8. Principles of register protection

Personal data is protected appropriately:

  • Data is stored on secure servers.
  • Access to information is limited to authorized persons only.
  • Communication is encrypted using SSL/TLS technology
  • Regular backups and security checks

9. Right to inspect and right to request correction of information

You have the right to:

  • Check the information stored about you
  • Require correction of incorrect information
  • Request deletion of your data
  • Restrict the processing of your data
  • Object to the processing of your data
  • Transfer your data to another service provider
  • Withdraw your consent

Requests should be sent by email to info@rmgear.fi

10. Data retention period

We only retain personal data for as long as necessary:

  • Customer information: for the duration of the customer relationship and 3 years after its termination
  • Order history: 6 years in accordance with the Accounting Act
  • Marketing consents: until consent is withdrawn
  • Analytics data: up to 26 months

11. Cookies

Our online store uses cookies to improve your experience, for analytics and marketing. You can manage your cookie settings in your browser settings. For more information about cookies, please see our cookie policy .

12. Changes to the Privacy Policy

We reserve the right to update this privacy policy. Changes will be announced on our website.

13. Contact information

For questions regarding data protection, you can contact:
Email: info@rmgear.fi

You also have the right to lodge a complaint with a supervisory authority:
Office of the Data Protection Commissioner
www.privacyprotection.fi