Refund policy
Our helmet mounts are model-specific, so please check compatibility before ordering. If the mount still does not fit your helmet, you are covered by our 100% fit guarantee – contact us and we will sort it out.
14-day right of return
You can return an unused product within 14 days of receiving it. Returns require that:
- the product is unused and in the same condition as when you received it
- the product is in its original packaging
- you have the receipt or order number.
Return shipping costs
The customer pays the return shipping costs. We recommend using a trackable shipping method.
How to return a product
- Email info@rmgear.fi with your order number and the product you are returning.
- We confirm the return and send you instructions.
- Send the product to: RM Gear, Malvatie 6B 4, 01390 Vantaa, Finland.
Refunds
Once we have received and inspected the returned product, we refund the price of the product to the original payment method within 10 working days. If you cancel your entire order, we also refund the original delivery costs up to the price of the cheapest delivery option. We do not reimburse return shipping costs. Your bank or card issuer may take a few extra days to process it. If you have not received your refund within 15 working days, contact us at info@rmgear.fi.
Defective or damaged products
Please check your order on arrival and contact us right away if the product is defective, damaged or wrong. We will look into it and put it right. Warranty matters are covered in our warranty terms.
Disputes
If we cannot reach an agreement, you can take the matter to the Finnish Consumer Disputes Board (www.kuluttajariita.fi). Before that, please contact the Finnish consumer advisory service (www.kuluttajaneuvonta.fi, tel. +358 29 566 5200).